Shipping Policy

Processing Time:

  • All orders require 1 to 3 business days for processing before they are shipped. This processing time is necessary to ensure the quality and accuracy of your order.

Shipping Duration:

  • Once your order has been processed, it will be shipped via our standard shipping method, which takes approximately 4 to 9 business days for delivery. Please note that this is an estimate, and actual delivery times may vary based on factors such as your location and any unforeseen shipping delays.

Shipping Methods:

  • We use reliable shipping carriers to deliver your orders safely and efficiently. The specific carrier may vary depending on your location and the availability of shipping services. This includes, but is not limited to UPS, USPS, DHL, and Fedex.

Shipping Fees:

  • All shipping fees are included in the total price of the product.

Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

International Shipping:

  • We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed and shipped, changes or cancellations may not be possible.

Shipping Address:

  • Please ensure that your shipping address is accurate and complete to avoid delivery issues. We are not responsible for orders that are delayed or lost due to incorrect or incomplete shipping information.

Returns and Refunds:

  • A return request can be made within 30 days after the order has been placed. To do so, please contact our customer support team at Contact@petwom.com.

Contact Us:

  • If you have any questions or concerns about our shipping policy or need assistance with your order, please contact our customer support team at Contact@petwom.com.